Shipping Information

AUSTRALIA

Free standard shipping when you spend over $200 AUD
Free express shipping when you spend over $300 AUD
Orders under $150 AUD are a flat rate charge of:

Standard - $8.95 AUD
Express - $15.00 AUD

ESTIMATED SHIPPING TIMES:
Express Post: 1-3 business days
Standard Post: 3-7 business days

SHIPPING TO NEW ZEALAND

please note for delivery in new zealand we use australia post express service, free for orders $250 and over, orders under $250 will incur a $15 shipping fee.

International shipping:
Worldwide: 10+ business days once dispatched from our warehouse

* Some countries, remote cities or islands may have longer delivery times. Please get in touch if you need a more exact delivery time for your country/city.
Note! We can’t take responsibility for any delays out of our control, like customs delays etc.

Delivery Address

Please ensure you enter your address correctly at checkout! We deliver where you tell us too!

International shipping
– New Zealand: $15.00
Rest of the world: $25.00

Notice for US Customers
Shipping to the United States is temporarily on hold while carriers adjust to new tariff regulations. We’re actively working with our logistics partners and will resume deliveries as soon as possible. Thank you for your patience and understanding.

Who Pays Duties and Other Fees?

We love sharing our beautiful products with our customers around the globe. We need to be upfront and honest with you about some international duties and taxes that may be applicable to your order that are outside of our control.

If you place an order from our store for delivery outside of Australia, you may be required to pay sales tax, duty and/or customs charges. All foreign taxes and customs charges are the responsibility of the customer and are not included in the prices of our items or shipping fees.

Unfortunately we have no control over these duties. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. 

Please remember that Helene the label will not be responsible in any way for any additional charges imposed on your order. 

We are so grateful for your support!

Please note we ship worldwide excluding:

Algeria, Albania, China, Guatemala, Iran, Morocco, Nicaragua, North Korea,  Serbia, Sudan, Syria, Tunisia, Ukraine and Yemen.

Please note we ship orders on business days and weekend orders will be packed and dispatched the following week days